A Message To Our Customers On COVID-19
As we face this unique moment in history as one global community, the employees of Nara Desert Escape and Sonara camps are thinking of you, our valued guests, and wishing you health and safety.
The situation surrounding the outbreak of COVID-19 is changing rapidly. We encourage you to stay informed of the guidance provided by the World Health Organization and your local health authorities.
Our Healthy Stays Commitment
Nara Desert Escape has been at the forefront of creating the highest standards for hospitality. Our passionate team have welcomed guests with remarkable care. It is with this same commitment that we are elevating our cleanliness standards and protocols with our Healthy Stays program:
DTCM Guidance: Nara Desert Escape has developed the Best Practice Guidelines following the protocols recommended by the Dubai Tourism guidelines. These guidelines for COVID-19 disinfection ensure our camps are taking the steps necessary to create the safest possible environment for their guests and employees.
Enhanced Hygiene Standards:Nara Desert Escape assurance of cleanliness is a continuation of the meticulous standards that we impose ourselves. These new standards will include social distancing practices, guest and employee access to hand sanitizer throughout the camps,wearing face masks and gloves, and a documented process to check guests and employee temperature. Our cars will be disinfected after each guest shuttle and all our drivers will wear a face mask and gloves.
Changes to your stay
With new travel restrictions being put in place on an almost daily basis, it is likely that you will need to make adjustments to your upcoming experiences. Please know that our dedicated event managers are available around the clock to help you with those changes or cancellations.
Our promise to you
We will commit to refund any guests that need to cancel their experience due to the Covid-19 and will ensure your safety throughout your journey.
This pandemic will change the way we travel in the future. But one thing, we are certain, will remain the same: your unshakable passion for exploring what makes this world so special. Venturing beyond the guidebooks. Making connections with like-minded people. And seeking out what is truly uncommon.
When you are ready to travel, trust that we will be ready to welcome you with open arms.
Thank you for placing your trust in us.