In this cancellation policy, “we”, “us”, or “our” means Nara Desert Escape and Sonara Camps; “you” or “your” means the person (and their guests) who has purchased services from us. Each a “Party” and together the “Parties”.
Contact: info@sonara.ae • +971 50 336 7909 (7 days/week, 09:00–18:00)
Nara reserves the right to cancel or reschedule any booking due to operational requirements, venue privatization, safety considerations, adverse weather conditions, or other circumstances beyond our control.
In such cases, guests will be offered either an alternative date or a full refund of the amount paid.
This refund constitutes the full and final settlement, and Nara shall not be liable for any direct, indirect, incidental, consequential, special, or punitive losses or damages of any kind, whether foreseeable or not, arising from or in connection with any cancellation, rescheduling, delay, modification, or change of venue. This includes, without limitation, loss of profits, loss of revenue, loss of opportunity, travel, accommodation, meals, transportation, or other expenses incurred by you or any third party. Our liability, if any, shall in all cases be limited to the amount actually paid by you to us for the relevant booking.
Camps require a minimum of twenty (20) guests to operate. If not reached, you will be offered: (i) the same venue on another date; or (ii) another available venue on the same day; or (iii) cancellation with refund per Article 2/force majeure.
Fewer than six (6) guests
Cancellation Protection Program is optional and a non-refundable fee.
Six (6) guests or more
Any third-party suppliers/entertainers you booked are subject to their own cancellation policies.
Changes in party size follow the same deadlines and rules as above.
No person other than a Party has the right to enforce any term of this policy. We shall not be liable for any loss, damage, delay, cancellation, or failure arising from the acts, omissions, or errors of any third-party suppliers or entertainers. Any arrangements, bookings, or transactions with third parties are undertaken at your own risk, and you acknowledge that we do not control, guarantee, or warrant the quality, availability, or performance of such third parties.
Disputes are subject to the laws of Dubai (Sonara Dubai), Ras Al Khaimah (Sonara Al Wadi), and the United Arab Emirates. The Dubai and RAK Courts, as applicable have exclusive jurisdiction.
Contact: info@nara.ae
Strict cancellation fees apply. We recommend purchasing the Cancellation Protection Program (CPP) at contract stage (see Article 3).
Principle on deposits. The down payment/deposit is non-refundable (with or without CPP). If the booking is only partially paid, the refund percentage applies to amounts paid above the deposit.
Principle on deposits. The down payment/deposit is non-refundable (with or without CPP). If the booking is only partially paid, the refund percentage applies to amounts paid above the deposit.
| Time before event | With CPP | Without CPP |
|---|---|---|
| > thirty (30) days | 80% refund of amounts paid (80% above the deposit if partially paid). No refund is applicable on the down payment nor CPP. | 80% refund of amounts paid (80% above the deposit if partially paid). No refund is applicable on the down payment. |
| twenty-nine (29) to fourteen (14) days | 80% refund (excluding the down payment & CPP amount). | 50% refund (excluding the down payment & CPP amount). |
| thirteen (13) to eleven (11) days | 80% refund (excluding the down payment & CPP amount). | No refund |
| ten (10) days to forty-eight (48) hours | 60% refund (or 60% above the deposit) (excluding the down payment & CPP amount). | No refund |
| < forty-eight (48) hours | No refund | No refund |
If you wish to postpone and rebook the same event, you must notify us in writing no later than thirty (30) days prior to the previously booked (initial) date. The new date must be within six (6) months of the original booking and is subject to availability and prevailing rates.
During peak/high season (as defined by us, e.g., public holidays or city-wide event periods), supplemental rebooking fees and/or minimum-spend adjustments may apply. All monies paid to date will be carried forward net of any non-recoverable third-party costs and any price uplifts applicable to the new date.
Nara reserves the right to cancel or reschedule any booking due to operational requirements, venue privatization, safety considerations, adverse weather conditions, or other circumstances beyond our control.
In such cases, guests will be offered either an alternative date or a full refund of the amount paid.
This refund constitutes the full and final settlement, and Nara shall not be liable for any direct, indirect, incidental, consequential, special, or punitive losses or damages of any kind, whether foreseeable or not, arising from or in connection with any cancellation, rescheduling, delay, modification, or change of venue. This includes, without limitation, loss of profits, loss of revenue, loss of opportunity, travel, accommodation, meals, transportation, or other expenses incurred by you or any third party. Our liability, if any, shall in all cases be limited to the amount actually paid by you to us for the relevant booking.
Third-party suppliers/entertainers are subject to their own policies. We shall not be liable for any loss, damage, delay, cancellation, or failure arising from the acts, omissions, or errors of any third-party suppliers or entertainers. Any arrangements, bookings, or transactions with third parties are undertaken at your own risk, and you acknowledge that we do not control, guarantee, or warrant the quality, availability, or performance of such third parties.
As per Public Bookings.
Contact: nomad@nara.ae
Strict cancellation fees apply. Cancellation Protection Program (CPP) recommended.
Per car booked
Additional tickets (e.g., third-party activities, landmarks, museums)
If you wish to move the experience to a later date, notify us in writing no later than thirty (30) days prior to the requested new date. New dates must be within six (6) months, subject to availability and prevailing rates; peak/high-season supplements may apply. Non-recoverable third-party costs remain chargeable.
Nara reserves the right to cancel or reschedule any booking due to operational requirements, venue privatization, safety considerations, adverse weather conditions, or other circumstances beyond our control.
In such cases, guests will be offered either an alternative date or a full refund of the amount paid.
This refund constitutes the full and final settlement, and Nara shall not be liable for any direct, indirect, incidental, consequential, special, or punitive losses or damages of any kind, whether foreseeable or not, arising from or in connection with any cancellation, rescheduling, delay, or modification. This includes, without limitation, loss of profits, loss of revenue, loss of opportunity, travel, accommodation, meals, transportation, or other expenses incurred by you or any third party. Our liability, if any, shall in all cases be limited to the amount actually paid by you to us for the relevant booking.
As per Public Bookings (including five percent (5%) processing fee and fourteen (14) business days).
Contact: info@nara.ae
Strict cancellation fees apply. Cancellation Protection Program (CPP) is recommended.
In the event of force majeure, an alternative date or a voucher valid for six (6) months will be provided. A full refund applies only if CPP has been purchased or if the guest resides outside the UAE.
With CPP
Without CPP
Nara reserves the right to cancel or reschedule any booking due to operational requirements, venue privatization, safety concerns, adverse weather, or any other circumstances beyond its control.
In such cases, guests will be offered either an alternative date or a full refund of the amount paid.
This refund constitutes full and final settlement; Nara shall not be liable for any direct, indirect, incidental, consequential, special, or punitive losses or damages of any kind, whether foreseeable or not, arising from or in connection with any cancellation, rescheduling, delay, modification, or change of venue. This includes, without limitation, loss of profits, loss of revenue, loss of opportunity, travel, accommodation, meals, transportation, or other expenses incurred by you or any third party. Our liability, if any, shall in all cases be limited to the amount actually paid by you to us for the relevant booking.
As per Public Bookings policy, including a five percent (5%) processing fee and a processing time of fourteen (14) business days.
Contact: info@nara.ae
Strict cancellation fees apply. Cancellation Protection Program (CPP) is recommended.
In the event of force majeure, an alternative date or a voucher valid for six (6) months will be provided. A full refund applies only if CPP has been purchased or if the guest resides outside the UAE.
With CPP
Without CPP
Nara reserves the right to cancel or reschedule any booking due to operational requirements, venue privatization, safety concerns, adverse weather, or any other circumstances beyond its control.
In such cases, guests will be offered either an alternative date or a full refund of the amount paid.
This refund constitutes full and final settlement; Nara shall not be liable for any direct, indirect, incidental, consequential, special, or punitive losses or damages of any kind, whether foreseeable or not, arising from or in connection with any cancellation, rescheduling, delay, modification, or change of venue. This includes, without limitation, loss of profits, loss of revenue, loss of opportunity, travel, accommodation, meals, transportation, or other expenses incurred by you or any third party. Our liability, if any, shall in all cases be limited to the amount actually paid by you to us for the relevant booking.
As per Public Bookings policy, including a five percent (5%) processing fee and a processing time of fourteen (14) business days.
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