Terms and Conditions

All Terms and Conditions apply without exclusion once you have purchased or accepted a booking for yourself and/or your companions (herein referred to as “you”) at Sonara Camp, provided by Nara Desert Escape and Sonara Camps and/or its subcontractors.

(All of the above herein referred to as “Nara”, “we”, “us”, and “our”.)

Food and Beverage Consumption

All food and beverages are halal in compliance with UAE law. No pork is used in our catering services.
It is forbidden to bring outside food or beverages to the camp.
Alcohol is intended for guests aged 21 years and above only. Nara staff may request identification at any time.
Nara staff reserve the right, at their sole discretion, to refuse alcohol service to any guest believed to be intoxicated, behaving irresponsibly, or otherwise unfit to consume alcohol.
Guests are expected to consume alcohol responsibly. Nara shall not be liable for any injury, incident, or damage resulting from excessive or irresponsible alcohol consumption.
Upon request, leftovers may be provided for takeaway. Nara shall not be held liable for food safety, quality, or storage once food leaves the camp.

Dietary Restrictions, Allergies and Medical Conditions

You are required to inform us at the time of booking of any dietary restrictions, allergies, or medical conditions.
We cater for vegetarian, gluten-free, and lactose-free diets when notified at least 48 hours prior to the visit.
While every effort will be made, accommodation of all dietary requests cannot be guaranteed.

Event Participation and Conduct

Participation in the experience is completely voluntary.
Guests under the age of 18 must be accompanied by a guardian.
You agree to comply with all instructions provided by Nara staff at all times.
Unsafe, disruptive, or inappropriate behavior may result in removal from the camp without refund.
Camel rides are undertaken at your own risk. You are responsible for assessing your own fitness to participate.

Safety, Children and Pregnancy

Children may be required to use booster seats or approved child seating during transportation.
Pregnant guests in their third trimester will not be permitted to participate.
Participation by pregnant guests outside this guideline is at their own risk, and Nara accepts no liability for any complications.
Vehicles may be equipped with dashcam or recording devices for safety, security, and training purposes. By participating, you consent to such recordings.
Nara shall not be held responsible for incidents occurring in parking areas.
Participation in transportation services is at your own risk. Nara is not responsible for injury, accident, or loss during transit unless caused by proven negligence.

Guarantee and Payment Policy

A minimum of 50% of the total amount is required prior to your visit.
You may choose to pay either 50% or 100% at the time of booking.
If only 50% is paid, the remaining balance plus a 10% service charge will be collected on-site.
The 50% deposit is non-refundable.
Cancellation Protection Program (CPP) is available only for bookings paid in full at the time of booking.
All prices are quoted in AED (UAE Dirhams).

Equipment and Property

Any equipment damaged or lost will incur a minimum charge of AED 200, payable immediately.
You are wholly responsible for your personal belongings during the event.
Lost and found items are retained for a period of three months before being donated or disposed of.

Medical Treatment

You authorize Nara to arrange or provide medical assistance in emergencies at its discretion.
This consent does not impose any obligation or liability upon Nara.
First Aid-certified staff are present on-site.

Release of Liability

Participation in the experience is entirely at your own risk. To the fullest extent permitted by law, Nara shall not be liable for any loss, damage, injury, illness, or death arising out of or in connection with the event. Guests are strongly advised to maintain comprehensive travel and health insurance.

Governing Law

These Terms and Conditions shall be governed and construed in accordance with the laws of the United Arab Emirates. By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

NARA PRIVATE CAMPS

All Terms and Conditions apply without exclusion once you have purchased or accepted a private event booking at Nara Oasis or Nara Escape.

Food and Beverage Consumption

All food and beverages are halal in compliance with UAE law. No pork is used.
Outside food and beverages are not permitted.
Alcohol is restricted to guests aged 21 years and above and may be refused at Nara’s discretion.
Guests are responsible for responsible alcohol consumption. Nara assumes no liability for misuse.

Dietary Restrictions and Tastings

Dietary restrictions, allergies, and medical conditions must be communicated at booking.
Special diets require notification at least seven days prior to the event.
Food tastings for two guests may be arranged for events of 30 guests or more, subject to availability.

Booking and Payment Terms – Private Events

A non-refundable 20% deposit is required upon signing the event agreement.
Tentative bookings are held for a maximum of seven working days.
60% payment is due one month prior to the event; final balance is due fourteen days prior.
Late payments may incur interest of 9% per annum.
Accepted payment methods include bank transfer, cash, cheque, and credit/debit cards.
A 5% convenience fee applies to all card payments.

Dubai Desert Conservation Reserve (DDCR) Rules

The DDCR is a protected area. All guests, staff, and suppliers must strictly comply with environmental and operational regulations.

Damage to plants, wildlife, or natural habitat is strictly prohibited.
Domestic animals are not permitted within the reserve.
Littering, fireworks, confetti, balloons, or skyward lighting are forbidden.
All construction, setup, and dismantling must occur within approved DDCR timings.

Failure to comply may result in fines payable on-site. Nara shall not be responsible for settlement of such fines.

Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates. By confirming your booking, you confirm acceptance of all terms stated above.

Please read these Terms & Conditions carefully, as they form the agreement between you (the client) and Nara Nomad (herein referred to as “Nara”, “Nomad”, “we”, “us”, and “our”).

By proceeding with a booking, you confirm your full acceptance of these Terms & Conditions. A contract is established once payment (deposit or full) is received and a confirmation invoice is issued.

Booking and Payment

Full payment via credit card is required prior to the tour date.
Prices are quoted in AED (UAE Dirhams), unless stated otherwise.
Only fully paid bookings will receive confirmation.
Wire transfers may be accepted upon approval. All related bank fees, currency conversion fees (if any), and any applicable taxes or government charges are at the client’s expense.
We reserve the right to cancel any booking at any moment if payment has not been received in full.

Tour Participation

You understand and confirm that participation in the tour is completely voluntary.
If you are below 18 years old, a guardian must accompany you.
You are responsible for ensuring that you are mentally and physically capable of participating in the tour. You acknowledge that participation is at your own risk and that you are responsible for assessing your own fitness to participate.
Tour guides’ safety instructions and all safety instructions, guidelines, and directions provided by Nara staff must be followed at all times.
We reserve the right, at our sole discretion, to refuse participation or terminate participation in case of behavior, condition, or attitude deemed inappropriate, unsafe, or disruptive, without any refund or compensation.
Alcohol, drugs, or any illegal substances are strictly prohibited during the tour. Guests violating this rule may be removed immediately without refund.
You are solely responsible for any food, beverages, or personal items brought on the tour. Nara accepts no liability for any illness, allergic reaction, or loss related to such items.
We do not provide transport for guests removed due to misconduct, non-compliance, or safety concerns.
You agree to indemnify and hold Nara, its employees, and affiliates harmless from any claims, damages, losses, or expenses arising from your participation, including any accidents, injuries, or property damage caused by your actions or failure to follow instructions.

Health, Allergies and Medical Conditions

You are required to declare any dietary restriction, allergy, or medical condition at the time of booking.
While we will do our level best to accommodate restrictions, we cannot guarantee availability of suitable food options.
In the case of severe allergies or medical conditions, we reserve the right to request that you bring your own food or refrain from attending.
We will have staff on site that are First Aid certified. However, Nara does not provide medical care as a service and accepts no liability for medical incidents.
You authorize us to provide or arrange medical assistance in emergencies, without obligation or liability. Such assistance is provided at our discretion, and Nara shall not be held responsible for any outcome resulting from such medical intervention.

Transportation, Children and Pregnancy

Depending on age, children may be required to be seated in booster seats or other child safety accredited seating. In case of unavailability, we reserve the right to decline participation, at our sole discretion, for safety reasons.
Pregnant guests within their third trimester will not be accepted. Participation by pregnant guests outside this guideline is at their own risk, and Nara accepts no liability for any complications.
Vehicles used during the tour may be equipped with dashcams or other recording devices for safety, security, and training purposes. By participating, you consent to such recordings.
Any guests with mobility challenges must inform us in advance. Depending on the nature of the disability, a private vehicle booking may be required. We reserve the right to refuse bookings if safety cannot be ensured.
All participation in transportation services is at your own risk, and Nara shall not be responsible for any injury, accident, or loss that occurs during transit, except where caused directly by our proven negligence.

Equipment and Property

Any equipment lost or damaged by you will incur a minimum charge of AED 200, payable immediately.
You are wholly responsible for your own personal belongings throughout the tour. We are not liable for any loss, theft, or damage.

Image and Media Rights

By joining the tour, you grant Nara Nomad full rights to use any photos, videos, or recordings featuring you for promotional or commercial purposes, in any medium, without compensation or prior approval. You waive any rights related to these materials and release Nara Nomad and its partners from any related claims.

Release of Liability

To the fullest extent permitted by law, Nara Nomad shall not be liable for any loss, damage, injury, illness, or death occurring during or in connection with the tour, including without limitation direct, indirect, incidental, consequential, special, or punitive losses, whether foreseeable or not. Participation is entirely at your own risk. In any event, our maximum liability shall be limited to the total amount actually paid by you to Nara Nomad for the relevant tour or booking.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

By purchasing or accepting an event with Nara on the Sea (herein referred to as “Nara”, “we”, “us”, and “our”), you agree to the following Terms & Conditions. These apply to all guests (herein referred to as “you”) for the full duration of the event, from pickup at the agreed location to drop-off after the event.

Food and Beverage Consumption

All food and beverages comply with UAE and Oman halal regulations. No pork is used, and outside food or beverages are not permitted.
Alcohol is intended for guests aged 21 years and above only. Staff may request identification at any time.
Nara staff reserve the right, at their sole discretion, to refuse alcohol service to any guest whom they reasonably believe is intoxicated, behaving irresponsibly, or otherwise unfit to consume alcohol.
Guests are expected to consume alcohol responsibly. Nara shall not be liable for any injury, incident, or damage resulting from excessive or irresponsible alcohol consumption.

Dietary Restrictions, Allergies and Medical Conditions

You must inform us at the time of booking of any dietary restrictions, allergies, or medical conditions.
We cater for vegetarian, gluten-free, and lactose-free diets when notified at least 72 hours prior to the event.
While we strive to accommodate all requests, we cannot guarantee availability for every restriction.
In the case of severe allergies or medical conditions, we reserve the right to request that you bring your own food or refrain from attending.
We will have staff on site that are First Aid certified. However, Nara does not provide medical care as a service and accepts no liability for medical incidents.
You are responsible for bringing and administering any personal medication. By participating, you acknowledge and accept all risks associated with dietary restrictions, allergies, or medical conditions and release Nara, its staff, and affiliates from any related claims.

Event Participation and Conduct

Participation in the event is completely voluntary.
Guests under the age of 18 must be accompanied by a guardian.
You are responsible for ensuring that you are physically and mentally fit to participate.
You agree to comply with all instructions, guidance, and safety directions provided by Nara staff at all times.
Respect for fellow guests, staff, and the environment is mandatory.
We reserve the right to refuse participation or remove any participant whose behavior, condition, or attitude is deemed unsafe, inappropriate, or disruptive, without any refund.

Transportation, Children and Pregnancy

Depending on age, children may be required to use booster seats or approved child seating. We reserve the right, at our sole discretion, to decline participation for safety reasons.
Pregnant guests within their third trimester will not be accepted. Participation by pregnant guests outside this guideline is at their own risk, and Nara accepts no liability for any complications.
Vehicles and dhows used during the event may be equipped with dashcams or other recording devices for safety, insurance, and training purposes. By participating, you consent to such recordings.
Guests with mobility challenges must inform us at the time of booking. Depending on the circumstances, a private vehicle booking may be required. We reserve the right to refuse bookings if safety cannot be ensured.
All participation in transportation services is at your own risk, and Nara shall not be responsible for any injury, accident, or loss during transit, except where caused directly by our proven negligence.

Guarantee and Payment Policy

Full payment is required prior to the event date and may be made via bank transfer, cheque, or credit card.
Prices are quoted in AED (UAE Dirhams), unless stated otherwise.
Bookings are confirmed only upon receipt of full payment.
Provisional bookings will be held for a maximum of four (4) days.
All bank fees, currency conversion fees (if any), and any applicable taxes or government charges are the client’s responsibility.

Cheques must be made payable to:
NARA DESERT ESCAPE PICNICS AND CAMPING ORGANIZING LLC

Border Requirements (UAE – Oman)

Passport and visa copies must be submitted at least seven (7) days prior to travel to obtain border passes.
Failure to provide the required documents on time may result in denied participation. Nara shall not be liable for any related costs, delays, or losses.
GCC nationals may enter using a valid national ID. All other guests must obtain border passes in accordance with Oman entry requirements.
You are solely responsible for ensuring compliance with all entry and immigration requirements.
Transporting alcohol across the border is strictly prohibited. Nara accepts no liability for any penalties, fines, or legal consequences arising from violations of customs or border regulations.
Private vehicles must have valid Oman insurance arranged directly by the client. Nara is not responsible for any issues or liabilities arising from insufficient insurance or non-compliance.
By participating in cross-border travel, you acknowledge full responsibility for compliance with all applicable laws and release Nara, its staff, and affiliates from any related claims or damages.

Personal Belongings

We advise against bringing valuables or electronic devices that may be damaged by water.
You are wholly responsible for your personal belongings. Nara is not liable for loss or damage.
Lost and found items will be retained for three (3) months before being donated or disposed of.

Smoking and Environmental Protection

Smoking is not permitted in indoor areas.
Throwing waste into the sea or disturbing marine life is strictly prohibited.
Guests must not touch coral or chase marine animals.

Release of Liability

To the fullest extent permitted by law, Nara shall not be liable for any loss, damage, injury, illness, or death occurring during or in connection with the event, including without limitation direct, indirect, incidental, consequential, special, or punitive losses, whether foreseeable or not. Participation is entirely at your own risk. In any event, Nara’s maximum liability shall be limited to the total amount actually paid by you for the relevant booking.

Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

By purchasing or accepting an event with Nara in the City (herein referred to as “Nara”, “we”, “us”, and “our”), you agree to the following Terms & Conditions. These apply to all guests (herein referred to as “you”) for the full duration of the event, from the setup to the clearing of the venue.

Food and Beverage Consumption

All food and beverages are halal in compliance with UAE regulations. No pork is used.
Alcohol service is restricted to guests aged 21 years and above. Staff may request identification at any time.
Nara staff reserve the right, at their sole discretion, to refuse alcohol service to any guest whom they reasonably believe is intoxicated, behaving irresponsibly, or otherwise unfit to consume alcohol.
Guests are expected to consume alcohol responsibly. Nara shall not be liable for any injury, incident, or damage resulting from excessive or irresponsible alcohol consumption.

Booking Policy and Payment Terms

A site visit is required prior to issuing a proposal. During this visit, access to water and electricity must be confirmed.
A non-refundable deposit of 50% is required upon signing to confirm the booking. Bookings remain tentative until both signed agreement and payment are received.
Proposals remain valid for a maximum of seven (7) working days.
The final balance is due fourteen (14) days prior to the event date.
Any additional charges, including extra guests, services, or items, must be settled prior to or on the day of the event.
Events may be cancelled if the final balance is unpaid without prior written approval. Deposits are non-refundable.
Late payments beyond the agreed date may incur interest at a rate of 9% per annum.
Bookings made within fifteen (15) days of the event require full payment at the time of confirmation.
The final guest count must be confirmed five (5) days prior to the event.
Accepted payment methods include credit/debit cards, cheques, cash, or bank transfer. A 5% convenience fee applies to all card payments.
The food service duration is limited to a maximum of three (3) hours.
A dedicated parking space for Nara’s service truck must be provided at the venue.

Costs and Fees

Menu prices are based on current market rates and may be subject to change prior to confirmation.
Rental equipment costs are separate and subject to availability.
All applicable taxes are the responsibility of the client, including without limitation the 7% Municipality/Destination Fee and 5% VAT.
Any required licenses, permits, authorizations, or other government fees are the client’s responsibility.

Damage and Liability

Nara in the City maintains general liability insurance for its services.
Nara is not responsible for loss or damage to client property, guest property, or any items not provided by Nara.
Clients are responsible for all personal effects and property belonging to their guests, employees, or suppliers.

Client Responsibilities

Nara is not liable for any items provided by the client, including but not limited to beverages, flowers, cakes, gifts, or any personal items.
Leftover food may remain with the client only if proper refrigeration is available. Thereafter, all liability transfers to the client.
Clients release Nara in the City from any liability arising from third-party food, services, equipment, or suppliers not provided by Nara.

Menu Selections

Final menu selections must be confirmed no later than five (5) days prior to the event.
Menu items may be substituted in the event of supply shortages or unavailability.
A food tasting for two guests may be arranged upon request for events with a minimum of thirty (30) attendees, provided it is scheduled at least seven (7) days prior to the event date.

Dietary Restrictions and Allergies

Clients must inform Nara of any dietary restrictions, allergies, or medical conditions at the time of booking and no later than seven (7) days prior to the event.
While every effort will be made to accommodate requests, Nara cannot guarantee that all requirements can be met.

Equipment and Loss

The client is responsible for all rented or provided equipment throughout the event.
Any lost or damaged equipment will be charged at full replacement value.
Any equipment rented by Nara must be returned in the same condition as provided.

Postponement

Requests for postponement must be submitted in writing at least ten (10) days prior to the event date.
The rescheduled event date must fall within six (6) months of the original date and is subject to availability.

Force Majeure

Nara shall not be held liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to extreme weather conditions, fire, accidents, government restrictions, or force majeure events.

Release of Liability

To the fullest extent permitted by law, Nara in the City shall not be liable for any loss, damage, injury, illness, or death occurring during or in connection with the event, including without limitation direct, indirect, incidental, consequential, special, or punitive losses, whether foreseeable or not. In any event, Nara’s maximum liability shall be limited to the total amount actually paid by the client for the relevant services.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Dubai and the United Arab Emirates. By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

By purchasing or accepting a booking with Lady Nara (herein referred to as “Sonara”, “we”, “us”, and “our”), you agree to the following Terms & Conditions. These apply to all guests (herein referred to as “you”) attending any cruise or event onboard the Lady Nara Dhow.

Food and Beverage Consumption

All food and beverages are halal in compliance with UAE law. No pork is used.
Outside food or beverages are not permitted onboard.
Alcohol is reserved for guests aged 21 years and above. Staff may request identification at any time.
Sonara staff reserve the right, at their sole discretion, to refuse alcohol service to any guest whom they reasonably believe is intoxicated, behaving irresponsibly, or otherwise unfit to consume alcohol.
Guests are expected to consume alcohol responsibly. Sonara shall not be liable for any injury, incident, or damage resulting from excessive or irresponsible alcohol consumption.
Upon request, leftovers may be provided for takeaway. Sonara accepts no responsibility for food quality or safety once food leaves the Dhow.

Dietary Restrictions and Allergies

You must inform us at the time of booking of any dietary restrictions, allergies, or medical conditions.
We cater for vegetarian, gluten-free, and lactose-free diets when notified at least forty-eight (48) hours in advance.
While every effort will be made, we cannot guarantee full availability for all dietary requirements.
In cases of severe allergies, we reserve the right to request that you bring your own food or refrain from attending.

Event Participation and Conduct

Participation in the cruise or event is entirely voluntary and at your own risk.
Children under six (6) years of age are not permitted onboard.
Children aged six (6) to twelve (12) years must be accompanied and supervised at all times by a parent or legal guardian. Sonara accepts no liability for unsupervised children.
You must comply with all instructions, guidance, and safety rules provided by Sonara staff and crew.
Sonara reserves the right, at its sole discretion, to refuse participation or disembark any guest whose behavior, condition, or attitude is deemed unsafe, disruptive, or inappropriate, without refund or compensation.
Delays exceeding ten (10) minutes after the scheduled departure time will be considered a no-show.
You agree to release, indemnify, and hold harmless Sonara, its staff, and affiliates from any claims, losses, or damages arising from participation, removal due to misconduct, or failure to comply with instructions.

Safety Rules Onboard

Leaning or climbing on railings is strictly prohibited.
Throwing objects, waste, or any materials into the sea is forbidden.
Running, pushing, jumping from the Dhow, or unsafe movement is not permitted.
Smoking is allowed only in designated areas.
Life jackets must be used only under crew instruction.
Access to restricted areas is prohibited.
Dancing or standing on furniture is not allowed.
Guests must remain seated or hold handrails while moving onboard or during docking.

Failure to comply with safety rules may result in immediate disembarkation without refund. In case of emergency, guests must strictly follow the instructions of the captain and crew.

Disabilities, Safety and Pregnancy

Pregnant guests within their third trimester will not be accepted. Participation by pregnant guests outside this guideline is at their own risk, and Sonara accepts no liability for any complications.
The Dhow may be equipped with dashcams or other recording devices for safety, security, and training purposes. By participating, you consent to such recordings.
Due to design constraints, wheelchair access is not available onboard.
Guests with mobility concerns must inform us in advance.

Booking Policy and Payment – Shared Cruises

A minimum of 50% of the total amount is required to confirm your booking.
Bookings may be settled with either 50% or 100% payment at the time of booking.
If only 50% is paid, a 10% service charge applies and will be collected on-site.
The 50% deposit is non-refundable.
Bookings are confirmed only upon receipt of payment and written confirmation.
The final balance must be settled during the visit.
We recommend purchasing the Cancellation Protection Program (CPP) for unforeseen cancellations.

Private Bookings and Group Events

A site visit may be arranged prior to issuing a proposal.
A non-refundable deposit of 50% is required upon signing the event agreement.
All tentative bookings are held for a maximum of seven (7) working days from the proposal date.
The final balance is due fourteen (14) days prior to the event.
The final guest count must be confirmed five (5) days prior to the event.
Bookings made less than fourteen (14) days before the event require full payment at confirmation.
Any additional guests or services requested after full payment must be settled immediately.
Events may be cancelled if the final balance remains unpaid by the due date.
Late payments may incur interest at a rate of 9% per annum.
Accepted payment methods include credit/debit cards, cheques, cash, or bank transfers.
A 5% convenience fee applies to credit card payments; debit card payments are exempt.
All bank charges are the client’s responsibility.
We strongly recommend purchasing the Cancellation Protection Program (CPP) for last-minute cancellation coverage.

Costs and Fees

Menu prices are based on current market rates and may change prior to confirmation.
Equipment rental, décor, and logistics services are charged separately.
Applicable taxes include a 7% Municipality/Destination Fee and 5% VAT.
Any additional permits, licenses, or government fees are the client’s responsibility.

Equipment and Personal Belongings

Any equipment lost or damaged will incur a minimum charge of AED 200.
You are wholly responsible for your personal belongings throughout the event.
Lost and found items will be retained for a period of twelve (12) months before being donated or disposed of.

Medical Assistance

You authorize Sonara to arrange emergency medical assistance or transportation if required, without obligation or liability.
First Aid-certified staff are present onboard; however, this does not constitute an obligation to provide medical care.
Sonara shall not be held responsible for any outcome resulting from such medical intervention.

Release of Liability

Participation is entirely at your own risk. Sonara, its affiliates, and staff shall not be liable for any injury, illness, loss, damage, or death occurring during or in connection with the event, except in cases of proven gross negligence or willful misconduct. This exclusion applies to all types of losses, including direct, indirect, incidental, consequential, special, or punitive losses. In any event, Sonara’s maximum liability shall be strictly limited to the total amount actually paid for the relevant booking.

Cancellations and Modifications

Sonara reserves the right to cancel or reschedule cruises due to adverse weather conditions (as determined at Sonara’s sole discretion), technical issues, or force majeure events. In such cases, guests will be offered either a full refund or an alternative date.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. By confirming your booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.